Callout vs Gleap
Gleap is an all-in-one customer feedback suite. Callout is free, focused bug reporting that integrates with the tools you already use — no $49/mo required.
Callout gives you annotated screenshots, automatic console errors, device details, and session replay links — delivered to GitHub, Linear, or Jira — for $0. Gleap ($49–249/mo) bundles bug reporting with live chat, a knowledge base, feature requests, and AI-powered responses. Choose Callout if you want free bug reporting that works with your existing tools. Choose Gleap if you want an all-in-one feedback platform.
Screenshots, errors,
and full context.
Everything Gleap charges $49/mo for — included in Callout at $0.
Annotated Screenshots
Users capture their screen and draw on it to highlight exactly what’s wrong. You see what they see.
Console Errors & Device Info
JavaScript errors, browser, OS, viewport, and resolution — captured automatically behind the scenes. No one needs to open DevTools.
Delivered to Your Tools
Bug reports go straight to GitHub, Linear, Jira, or Slack as formatted issues — with screenshots, errors, and replay links attached. No copy-pasting.
GitHub IssuesConnected
LinearConnected
JiraConnected
SlackConnectedFeature-by-feature
breakdown.
See how Callout and Gleap stack up across the features that matter most.
| Callout | Gleap | |
|---|---|---|
| Workspace | ||
| Price | $0 Free forever | $49/mo (Starter) |
| Free tier | Unlimited | Limited free plan |
| Setup time | < 1 minute | 5-10 min |
| Widget customization | Position, colors, text | Full theming & branding |
| Visual Feedback | ||
| Annotated screenshots | Yes | |
| Console error capture | Automatic | Crash reporting |
| Session replay integration | Auto-detected | Built-in |
| Live chat | Yes | |
| Feature request board | Yes | |
| Knowledge base | Yes | |
What sets them
apart.
Scope & Focus
Callout does one thing — bug reporting — and does it well, for free. Gleap is a full customer feedback suite covering bugs, live chat, knowledge base, and feature requests for $49–249/mo. If you only need bug reporting, Callout saves you hundreds per month.
Console Errors
Both Callout and Gleap capture console errors and crash data. Callout's capture is fully automatic and attaches session replay links from PostHog, LogRocket, Hotjar, and FullStory to every report — giving developers the full picture without extra configuration.
Weight & Performance
Callout's widget is 110KB gzipped — purpose-built for bug reporting. Gleap's full-suite SDK is heavier, as it bundles chat, surveys, feature requests, and more. If page performance matters, Callout's lighter footprint is the better choice.
Philosophy
Callout integrates with your existing tools — GitHub, Linear, Jira — so bug reports land where your team already works. Gleap wants to be your entire feedback stack, replacing your chat tool, knowledge base, and feature request board. Callout complements; Gleap replaces.
The right tool for
your team.
A fair comparison to help you decide.
- You want free visual bug reporting with no trial or credit card
- You already have a chat tool (Intercom, Crisp, Drift) and do not need another
- You already use GitHub, Linear, or Jira and want reports delivered as issues
- You want a minimal widget footprint — 110KB, not a full-suite SDK
- You want to install in under a minute with zero CSS conflicts
- You want an all-in-one platform for bugs, chat, KB, and feature requests
- You do not have existing feedback tools and want one vendor for everything
- You want AI-powered responses and automated customer interactions
- You want built-in analytics and customer satisfaction surveys
Onboarding tools
included free.
Callout is not just a bug reporting tool. It also includes user onboarding features that competitors like Chameleon charge $279/mo for.
Tooltips
Guide users through your product with contextual tooltips that appear on specific elements. Point users to features they haven't discovered yet.
Checklists
Help users complete onboarding with step-by-step checklists. Track progress and celebrate milestones as users learn your product.
Banners
Announce features, share updates, or promote actions with customizable in-app banners. Target specific user segments for maximum relevance.
Switch from Gleap
in 60 seconds.
No migration tool needed. Just swap one script tag.
Add Callout
Paste one <script> tag into your HTML. That’s the entire install.
Remove Gleap
Delete the old Gleap snippet. Bug reports now flow through Callout to GitHub, Linear, or Jira.
Done
Your team gets annotated screenshots, console errors, and device details — for $0/mo.
Common
questions.
Is Callout a good Gleap alternative?
Yes, if your primary need is visual bug reporting. Callout gives you annotated screenshots, automatic console error capture, device details, and GitHub/Linear/Jira delivery — all free. Gleap starts at $49/mo and bundles live chat, feature requests, and a knowledge base. If you just need bug reporting, Callout is a focused, free alternative.
What is the difference between Callout and Gleap?
Callout is a free, focused bug reporting widget that delivers reports to your existing issue tracker (GitHub, Linear, Jira). Gleap ($49/mo) is a full customer feedback suite that includes bug reporting, live chat, feature request boards, a knowledge base, surveys, and AI-powered responses. Callout does one thing well; Gleap tries to replace your entire feedback stack.
Does Callout have live chat like Gleap?
No. Callout focuses on visual bug reporting and does not include live chat. If you already use Intercom, Crisp, or Drift for chat, Callout adds bug reporting alongside your existing tools without overlap or additional cost. Gleap bundles chat into its suite, which is useful if you do not already have a chat solution.
How does Callout compare to Gleap for bug reporting specifically?
For pure bug reporting, Callout matches or exceeds Gleap: it is free, lighter (110KB vs Gleap’s heavier full-suite SDK), captures console errors automatically, auto-detects session replay links from PostHog, LogRocket, Hotjar, and FullStory, and delivers reports directly to GitHub, Linear, or Jira. Gleap offers screenshot and video reports but bundles them into a larger, pricier platform.
Callout is free forever
Visual feedback and user onboarding — free forever.
Get Started Free